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CandyOwl

Regulations of the CandyOwl online shop

specifying, among others rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and the rights of the Consumer.

TABLE OF CONTENTS
§ 1  Definitions
§ 2  Contact with the Seller
§ 3  Technical requirements
§ 4  Shopping in the Store
§ 5  Payments
§ 6  Order fulfillment
§ 7  Right of withdrawal
§ 8  Exceptions to the right of withdrawal
§ 9  Complaints
§ 10  Personal data
§ 11  Reservations
Appendix No. 1:  Model withdrawal form

§ 1 DEFINITIONS

Working days  – days from Monday to Friday, except for public holidays.
Account  – a free function of the Store regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his individual Account in the Store.
Consumer  – a consumer within the meaning of the provisions of the Civil Code.
Buyer  – any entity buying in the Store.
Regulations  – these regulations.
Store  – the CandyOwl online store run by the Seller at  https://candyowl.com .
Seller – MICHAŁ CICHECKI, entrepreneur running a business under the name NetWebs Michał Cichecki, entered into the Central Register and Information on Economic Activity kept by the minister competent for economy and keeping the Central Register and Information on Economic Activity, NIP 7542866811, REGON number 160213358, ul. Rzeszowska 32/4, 45-316 Opole.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: Opole ul. Rzeszowska 32/4, 45-316 Opole
  2. Email address: shop@candyowl.com
  3. Phone: +48579842843

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, you need:
    • device with Internet access
    • a web browser that supports JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements set out in paragraph 1, an active email account is required.

§ 4 PURCHASES IN THE STORE

  1. The prices of goods visible in the Store are total prices for the goods, including VAT.
  2. The Seller points out that the total price of the order includes the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
  3. The goods selected for purchase should be added to the basket in the Store.
  4. Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
  5. The order is placed at the moment of confirmation of its content and acceptance of the Regulations by the Buyer.
  6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
  7. The Seller shall provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest at the time of delivery of the goods.
  8. The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing their data with each possible order.

§ 5 PAYMENTS

  1. You can pay for the placed order, depending on the Buyer’s choice:
    1. By ordinary transfer to the Seller’s bank account.
    2. Using a payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
    3. Through the payment platform:
      • Shop Payments
      • dotpay
      • PayPal
    4. Cash on delivery, i.e. by card or cash at the time of delivery of the goods to the Buyer.
    5. In cash at the time of personal collection of goods.
  2. If you choose to pay via the Payments Shoper payment platform, Blue Media SA is the entity providing online payment services
  3. If the Buyer selects payment in advance, the order must be paid within 4 Business Days from placing the order.
  4. The Seller informs that in the case of some payment methods, due to their specificity, payment for the order with this method is possible only immediately after placing the order.
  5. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.
  6. A buyer from outside the EU (living outside the European Union), when making purchases in the store, automatically grants a power of attorney to conclude a one-time contract with Poczta Polska or a company that performs a paid delivery of the ordered goods in order to send the package on behalf of and at the expense of the seller. If shipping costs are overpaid, they are treated as the seller’s profit.

§ 6 ORDER EXECUTION

  1. The seller is obliged to deliver the goods without defects.
  2. The order completion date is indicated in the Store.
  3. If the Buyer has chosen to pay for the order in advance, the Seller will proceed with the order after it has been paid for.
  4. In a situation where, as part of one order, the Buyer purchased goods with different delivery dates, the order will be completed on the date appropriate for the goods with the longest delivery date.
  5. Countries where the delivery is made:
    • The Republic of Poland
    • European Union countries
    • Switzerland
    • Norway
    • Great Britain
    • Iceland
    • Russia
    • Ukraine
    • Belarus
    • Moldova
    • Serbia
    • Montenegro
    • Macedonia
    • Türkiye
    • USA
    • Canada
    • Bermudas
    • South American countries
    • Asian countries
    • Australia
    • New Zealand
  6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
    1. Via a courier company
    2. Through the Polish Post
    3. For InPost parcel lockers

§ 7 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  1. The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline to withdraw from the contract expires after 14 days from the day:
    1. in which the Consumer came into possession of the goods or in which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
    2. in which the Consumer came into possession of the last item or in which a third party other than the carrier and indicated by the Consumer came into possession of the last item in the case of a contract obliging to transfer ownership of many items that are delivered separately.
    3. conclusion of the contract – in the case of a contract for the supply of digital content.
  3. In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
  4. The consumer may use the model withdrawal form at the end of the Regulations, but it is not mandatory.
  5. In order to meet the deadline for withdrawal from the contract, it is enough for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract.

    CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT

  6. In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer’s decision to exercise the right to withdraw from the contract.
  7. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return.
  8. The seller may withhold the return of payment until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first.
  9. The seller asks you to return the goods to the following address: Netwebs Michał Cichecki ul. Rzeszowska 32/4, 45-316 Opole immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
  10. The consumer bears the direct cost of returning the goods.
  11. The consumer is only liable for a decrease in the value of the goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
  12. If the goods, due to their nature, cannot be returned in the usual way by post, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
  13. If it is necessary to return funds for a transaction made by the Consumer with a payment card, the Seller will refund to the bank account assigned to this payment card.

§ 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
    1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy his individual needs.
    2. in which the subject of the service is an item that deteriorates quickly or has a short shelf life.
    3. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
    4. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery.
    5. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
    6. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.
    7. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
    8. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract.
  2. The right to withdraw from a distance contract is not entitled to an entity other than the Consumer.

§ 9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the option to complain about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that the guarantee has been granted.
  2. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
    1. make a price reduction statement
    2. in the case of a significant defect – submit a statement of withdrawal from the contract
    3. demand replacement of the item with a defect-free one
    4. request removal of the defect
  3. The Seller asks you to submit complaints under the warranty to the postal or electronic address indicated in § 2 of the Regulations.
  4. If it turns out that in order to consider the complaint it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver these goods, in the case of a Consumer at the Seller’s expense, to the address ul. Rzeszowska 32/4 45-316 Opole
  5. If an additional guarantee has been granted for the goods, information about it, as well as about its terms, is available in the product description in the Store.
  6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
  7. The complaint will be considered by the Seller within 14 days.

    EXTRA-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SUFFERING CLAIMS

  8. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use e.g. With:
    1. mediation conducted by the competent Voivodeship Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be found here:  https://www.uokik.gov.pl/wazne_adresy.php#faq595 .
    2. assistance of the locally competent permanent consumer arbitration court operating at the Voivodship Inspectorate of Trade Inspection, to which the application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at:  https://www.uokik.gov.pl/wazne_adresy.php#faq596 .
    3. free assistance of the municipal or poviat Consumer Ombudsman.
    4. the online ODR platform available at:  http://ec.europa.eu/consumers/odr/ .

§ 10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer’s personal data is processed mainly on the basis of the contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

§ 11 RESERVATIONS

  1. It is forbidden for the Buyer to provide illegal content.
  2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded on time and in order to fulfill the order.
  3. Agreements concluded on the basis of these regulations are concluded in Polish.
  4. In the event of a possible dispute with the Buyer who is not a Consumer, the competent court will be the court competent for the registered office of the Seller.
  5. None of the provisions of these regulations exclude or limit in any way the rights of the Consumer under the law.
  6. The provisions regarding goods and the sales contract shall apply accordingly to digital content and the contract for the supply of digital content, unless the Regulations specify these issues separately.

Appendix No. 1 to the Regulations

Below is a model withdrawal form that the Consumer may, but does not have to, use: 

TEMPLATE OF WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)

NetWebs Michal Cichecki
ul. Rzeszowska 32/4, 45-316 Opole e-mail address: sklep@candyowl.com

– I/We(*) …………………………………………………………… hereby inform/we (*) about my/our withdrawal from the contract of sale of the following items(*) / for the provision of the following service(*) / for the delivery of digital content in the form of(*):

…………………………………………………………………………………………………………………………………… ……………………………………………………………………

…………………………………………………………………………………………………………………………………… ……………………………………………………………………

…………………………………………………………………………………………………………………………………… ……………………………………………………………………

– Date of conclusion of the contract (*) / receipt (*)  …………………………………………………………………………………………………… ……..

– Name and surname of the Consumer(s): ………………………………………………………………………………………………………… ……

– Address of the Consumer(s): ……………………………………………………………………………………………………………… …………

…………………………………………………………………………………………………………………………………… ……………………….

………………………………………………………………………
Signature of the Consumer
(only if the form is sent in paper version)

Date ……………………………………..

(*) Delete where not applicable.

Account Regulations

Account regulations in the CandyOwl store

TABLE OF CONTENTS
§ 1  Definitions
§ 2  Contact with the Seller
§ 3  Technical requirements
§ 4  Account
§ 5  Complaints
§ 6  Personal data 
§ 7  Reservations

§ 1 DEFINITIONS

Account  – a free function of the Store (service) regulated in these regulations, thanks to which the Buyer can set up his individual Account in the Store. 
Buyer  – any entity buying in the Store. 
Store  – CandyOwl online store run by the Seller at  https://candyowl.com
Seller  – MICHAŁ CICHECKI, an entrepreneur running a business under the name NetWebs Michał Cichecki, entered into the Central Register and Information on Economic Activity kept by the minister competent for economy and business management Central Register and Information on Economic Activity, NIP 7542866811, REGON number 160213358, ul. Rzeszowska 32/4, 45-316 Opole.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: Opole ul. Rzeszowska 32/4, 45-316 Opole
  2. Email address: shop@candyowl.com
  3. Phone: +48579842843

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and creation of an Account, you need:
    • active email account
    • device with Internet access
    • a web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is completely voluntary and depends on the will of the Buyer.
  2. The account gives the Buyer additional possibilities, such as: viewing the history of orders placed by the Buyer in the Store, checking the order status or editing the Buyer’s data independently.
  3. In order to set up an Account, you must complete the appropriate form in the Store.
  4. At the time of setting up the Account, an agreement is concluded between the Buyer and the Seller for an indefinite period of time regarding the maintenance of the Account on the terms set out in these regulations.
  5. The Buyer may resign from the Account at any time without incurring any costs.
  6. In order to resign from the Account, you must send your resignation to the Seller at the following e-mail address: sklep@candyowl.com, which will result in the immediate deletion of the Account and termination of the Account maintenance agreement.

§ 5 COMPLAINTS

  1. Complaints regarding the functioning of the Account should be sent to the e-mail address sklep@candyowl.com.
  2. The complaint will be considered by the Seller within 14 days.

    EXTRA-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SUFFERING CLAIMS

  3. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use e.g. With:
    1. mediation conducted by the competent Voivodeship Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be found here:  https://www.uokik.gov.pl/wazne_adresy.php#faq595 .
    2. assistance of the locally competent permanent consumer arbitration court operating at the Voivodship Inspectorate of Trade Inspection, to which the application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at:  https://www.uokik.gov.pl/wazne_adresy.php#faq596 .
    3. the online ODR platform available at:  http://ec.europa.eu/consumers/odr/ .

§ 6 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer’s personal data is processed mainly on the basis of the contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

§ 7 RESERVATIONS

  1. It is forbidden for the Buyer to provide illegal content.
  2. The agreement regarding the maintenance of the Account is concluded in Polish.
  3. In the event of important reasons referred to in par. 4, the Seller has the right to change these Account Regulations.
  4. Important reasons referred to in sec. 3 are:
    1. the need to adapt the Store to the provisions of law applicable to the operation of the Store
    2. improving the security of the service provided
    3. changing the functionality of the Account requiring modification of the Account regulations.
  5. The Buyer will be informed about the planned change of the Account regulations at least 7 days before the change comes into force via an e-mail sent to the address assigned to the Account.
  6. If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller’s e-mail address sklep@candyowl.pl, which will result in the termination of the Account maintenance agreement upon the entry into force of the planned change or earlier if the Buyer submits such a request.
  7. If the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to the termination of the contract in the future.
  8. In the event of a possible dispute with the Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
  9. None of the provisions of these regulations exclude or limit in any way the rights of the Consumer under the law.

Newsletter regulations

CandyOwl store

§ 1 DEFINITIONS

Newsletter  – a service provided free of charge by electronic means, thanks to which the Service Recipient can receive from the Service Provider by electronic means previously ordered messages regarding the Store, including information about offers, promotions and news in the Store. 
Store  – CandyOwl online store run by the Service Provider at  https://candyowl.com
Service Provider  – MICHAŁ CICHECKI, an entrepreneur conducting business activity under the name NetWebs Michał Cichecki, entered into the Central Register and Information on Economic Activity kept by the minister competent for economy and business management Central Register and Information on Economic Activity, NIP 7542866811, REGON number 160213358, ul. Rzeszowska 32/4 45-316 Opole . 
Service Recipient  – any entity using the Newsletter service.

§ 2 Newsletter

  1. The Service Recipient may voluntarily use the Newsletter service.
  2. To use the Newsletter service, you need a device with a web browser in the latest version, supporting JavaScript and cookies, with access to the Internet and an active e-mail account.
  3. E-mails sent as part of this service will be sent to the e-mail address provided by the Service Recipient at the time of subscribing to the Newsletter.
  4. In order to conclude a contract and subscribe to the Newsletter service, the Service Recipient, in the first step, provides his e-mail address in the designated place in the Store, to which he wants to receive messages sent as part of the Newsletter. Then, to the e-mail address provided in the first step, the Service Provider will send the Service Recipient a message verifying the e-mail address, which will contain a link to confirm the Service Recipient’s will to subscribe to the Newsletter. After the Service Recipient confirms the will to subscribe to the Newsletter, a contract for the provision of the service is concluded, and the Service Provider will start providing it to the Service Recipient.
  5. The Service Recipient may unsubscribe from the Newsletter, without giving any reason and incurring any costs, at any time by sending a message to the Service Provider’s e-mail address:  sklep@candyowl. com
  6. Sending a message with a request to unsubscribe from the Newsletter will result in the immediate termination of the contract for the provision of this service.

§ 3 Complaints

  1. Complaints regarding the Newsletter should be reported to the Service Provider at the following e-mail address:  sklep@candyowl. com
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.

§ 4 Personal data

  1. The administrator of personal data provided by the Service Recipient when using the Newsletter is the Service Provider.
  2. The Customer’s personal data is processed mainly on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Service Provider is contained in the privacy policy posted in the Store.

§ 5 Final Provisions

  1. The Service Provider reserves the right to change these regulations only for important reasons. An important reason is understood as the need to change the regulations caused by the modernization of the Newsletter service or a change in the law, affecting the provision of the service by the Service Provider.
  2. Information about the planned change to the regulations will be sent to the Customer’s e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes come into force.
  3. If the Customer does not object to the planned changes until they enter into force, it is assumed that he accepts them.
  4. In the absence of acceptance for the planned changes, the Service Recipient should send information about it to the e-mail address of the Service Provider:  sklep@candyowl. com, which will result in the termination of the contract for the provision of the service upon the entry into force of the planned changes.
  5. It is forbidden for the Customer to provide unlawful content.
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